Shipping & Returns Policy
Orders with most merchandise that totals $49 or more qualify for free standard shipping. No code is required, and the savings will be applied automatically to your shopping cart when the merchandise subtotal reaches $49. To automatically qualify for free shipping, orders must ship together on the same day to the same address within the contiguous U.S. Orders shipping outside of the contiguous U.S. are not eligible for free shipping.
Due to the weight and/or size of certain items we sell, we may require additional shipping charges, which will still apply on orders with merchandise totaling $49 or more.
Flat Rate Standard Shipping
Even if you order doesn’t qualify for free shipping, you’ll still only pay $5.95 for standard shipping to any address in the contiguous U.S.
Due to size and/or weight, certain items have an additional shipping charge.
Additional Shipping Charges For Large & OverWeight Items
Some of our items are heavy or oversized and may require additional shipping charges. This allows us to offer products at the same retail price in our store and on our website. If an item does need an additional shipping charge, it will be displayed in the shopping cart, and at checkout when you enter Your Address.
These Items Are excluded from the Free Shipping Program Even Though Your Total May Exceed the $49 Minimum for Free Shipping. Due to the Weight & Size these items incur additional charges, but the rest of the items in your order if are over $49 will still ship with no extra charges.
100% GUARANTEE RETURN POLICY
Guarantee Return any product for any reason within 60 days of receipt for a refund equal to the amount paid for the product (not including shipping charges). The refund will be issued back to the original method of payment.
A return authorization number must be issued before returning the product in order to receive a refund. Request a return authorization number emailing or calling us at 347-746-8063. Please indicate your order number and the item(s) you wish to return. We will provide a return authorization number, write this number on the outside of the package containing your returned item(s), and send to:
Yow Pets Supplies 2914 Ave R Brooklyn NY 11229.
The customer is responsible for all return shipping charges.
If you have received an incorrect item, please email or call us at 347-746-8063. Please reference your order number and we will provide instructions for returning the item and obtaining the correct replacement. All items must be reported within the 60 day return policy period.
Ordered the wrong size or item? Simply place an order online for the correct item and return any item(s) that you do not want in their original condition following the instructions above.
Please be aware that we process orders the same day they are placed, so you may not be able to cancel your order after it is placed.